Your first appointment will take approximately 45 - 60 minutes to allow us time for both a thorough assessment and treatment. To enable us to fully assess your symptoms, we will ask you to describe your problem and how it is affecting your daily activities and sports. We will ask you about any relevant medical history and medication. If you have reports following investigations such as X-rays or scans, it would be helpful to bring these to your consultation. All information given at your consultation is confidential.

An in-depth assessment of the body area involved will be carried out. Depending upon the region being examined, you may wish to bring shorts/vest top with you to change into.

The assessment will usually allow us to reach a diagnosis and we will discuss options before commencing treatment. A range of effective techniques are available and treatment will often involve both hands-on therapy and specific exercises. We will advise you of the expected length of recovery -  our aim is to get you better as quickly as possible and to help you return to your usual activities.

Following our assessment, if we consider that you require further medical investigations, scans or X-rays, we will recommend onward referral.

We are registered with all major health insurance companies including BUPA, AXA/PPP, CIGNA, PruHealth, Standard Life and AVIVA. If you wish to use private medical insurance, please contact your insurance company to confirm your cover for physiotherapy.

Please click here to download Private Medical Insurance information and form

Please click here for Professional and Insurance Company registration numbers 

Our physiotherapists are HCPC and CSP registered and you can make an appointment without a doctor's referral. If you are using private medical insurance, please check with your your insurer as they may require a physiotherapy referral from a GP or Consultant.

Initial assessment / treatment (45 mins) £60
Follow up treatment (30 mins) £45
Home visit (60 mins)
£72

Payment is due at the time of consultation and may be made by cheque, cash or bank transfer.

We are registered with all major health insurance companies including BUPA, AXA, Cigna, PruHealth, Standard Life and Aviva. If you wish to use private medical insurance, please contact your insurance company to confirm your cover for physiotherapy.

If you need to change an appointment please give as much notice as possible. Cancellations with less than 12 hours notice or non-attendance may incur a 50% fee.

 

PRIVACY NOTICE

(Why we collect your personal data and what we do with it)

 

When you supply your personal details to this clinic they are stored and processed for 4 reasons (the bits in bold are the relevant terms used in the Data protection Act 2018, which includes the General Data Protection Regulation – ie the law):

 

  1. 1.   We need to collect personal information about your health in order to provide you with the best possible treatment.  Your requesting treatment and our agreement to provide that care constitutes a contract.  You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.
  2. 2.   We have a “Legitimate Interest” in collecting that information, because without it we couldn’t do our job effectively and safely.
  3. 3.   We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care.  This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.
  4. 4.   Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters.  You may withdraw this consent at any time – just let us know by any convenient method.

We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish.  Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.

 

Your records are stored

 

on paper, in locked filing cabinets, and the offices are always locked and alarmed out of working hours.

 

electronically (“in the cloud”), using a specialist medical records service.  This provider has given us their assurances that they are fully compliant with the General Data Protection Regulations.  Access to this data is password protected, and the passwords are changed regularly.

 

on our office computers.  These are password-protected, backed up regularly, and the office(s) are locked and alarmed out of working hours.

 

We will never share your data with anyone who does not need access without your written consent.  Only the following people/agencies will have routine access to your data:

  • The medical records service who store and process our files
  • Your practitioner(s) in order that they can provide you with treatment
  • Our reception staff, because they organise our practitioners’ diaries, and coordinate appointments and reminders (but they do not have access to your medical history or sensitive personal information)
  • Other administrative staff, such as our bookkeeper.  Again, administrative staff will not have access to your medical notes, just your essential contact details.

 

From time to time, we may have to employ consultants to perform tasks which might give them access to your personal data (but not your medical notes).  We will ensure that they are fully aware that they must treat that information as confidential, and we will ensure that they sign a non-disclosure agreement.

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors.  Provided the legal minimum period has elapsed, you can also ask us to erase your records.

 

We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.

 

Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain.  Complaints need to be sent to what is referred to in the jargon as the “Data Controller”.  Here are the details you need for that:

Proactive Physiotherapy

This email address is being protected from spambots. You need JavaScript enabled to view it.

07957 293594

 

If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office.

 

 

How To Contact Us

07747 318889

Proactive Physiotherapy
at Sorriso
The Rear Barn, Marshall's Yard
Windsor End, Beaconsfield
Buckinghamshire, HP9 2JJ

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